Job Description
Are you a people person looking for a rewarding career in customer service?
We are currently seeking a dedicated Local Customer Service Representative to join our team in Jacksonville, FL. This is a full-time position with immediate start availability. If you thrive in a fast-paced environment and love helping others, we want to hear from you.
As a key member of our support team, you will be the face of our company, ensuring our customers receive top-tier assistance with a personal touch.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer issues and complaints with empathy and efficiency, aiming for first-contact resolution.
- Accurately document customer interactions and account information into the CRM system.
- Provide product and service information, answering questions regarding our local operations.
- Collaborate with the sales and technical teams to escalate complex issues when necessary.
- Maintain a high level of product knowledge to assist customers effectively.
- Adhere to all company policies, procedures, and safety standards.
Qualifications
- High school diploma or equivalent required; associate degree or customer service certification is a plus.
- Previous experience in customer service, retail, or hospitality is preferred.
- Strong verbal communication and active listening skills.
- Proficiency in Microsoft Office Suite and computer navigation.
- Ability to work flexible hours, including evenings and weekends as required.
- Must be authorized to work in the United States.
- Must reside in or near Jacksonville, FL (Local candidates preferred).