Job Description
Join our award-winning customer service team as a full-time remote Customer Service Representative! We're seeking passionate individuals to deliver exceptional support experiences for our growing client base in the Fort Worth area. Enjoy the flexibility of working from home while being part of a dynamic, collaborative environment. We offer competitive compensation, comprehensive benefits, and opportunities for career growth.
Why Choose Us?
- Industry-leading training and development programs
- Flexible remote work options with home office stipend
- Health, dental, and vision insurance
- 401(k) with company matching
- Recognition programs for top performers
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve product/service issues using CRM tools and established protocols
- Document interactions accurately in customer databases
- Collaborate with technical teams to resolve complex escalations
- Meet and exceed performance metrics (CSAT, FCR, AHT)
- Participate in ongoing training to enhance product knowledge
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service experience in remote or hybrid setting
- Strong written and verbal communication skills
- Proficiency with CRM software (Salesforce, Zendesk, etc.)
- Ability to type 40+ WPM with 95% accuracy
- Excellent problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet home office space
- Must be legally authorized to work in the US