Job Description
Join our award-winning team at ClientFirst Solutions as a Customer Service Representative and launch your career with industry-leading paid training! We're seeking passionate professionals to deliver exceptional support to our diverse client base. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment that values your growth. If you're ready to make a difference and develop valuable skills for life, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency using CRM systems
- Process orders, returns, and account modifications accurately
- Document interactions and maintain detailed case notes in our database
- Collaborate with team members to share best practices and solutions
- Meet/exceed performance metrics for response time and satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional verbal/written communication abilities
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Flexibility to work evenings/weekends as needed
- Must pass background check and drug screening