Job Description
Join our award-winning team at Apex Solutions Group! We're hosting a exclusive hiring event for motivated Customer Service Representatives in Atlanta, GA. Enjoy a dynamic work environment with competitive compensation, comprehensive benefits, and rapid career advancement opportunities. Perfect for career changers and experienced professionals alike!
Why Join Us?
- Industry-leading training program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Employee referral bonuses
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for quality and efficiency
- Proactively identify upsell opportunities for existing clients
- Participate in weekly coaching and development sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient with CRM software (Salesforce experience a plus)
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts including evenings/weekends
- Passion for delivering outstanding customer experiences
- Valid Georgia driver's license (if field support required)