Job Description
Join our award-winning customer service team at Global Solutions Inc.! We're hosting an exclusive hiring event for motivated individuals seeking dynamic careers in customer support. As a Fortune 500 company, we offer comprehensive training, career advancement opportunities, and a vibrant team environment. Our Charlotte facility features modern amenities and a supportive culture focused on employee success. On-the-spot interviews available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics (quality, speed, resolution)
- Collaborate with cross-functional teams to improve processes
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication skills and emotional intelligence
- Ability to navigate multiple software systems simultaneously
- Flexibility to work rotating shifts including weekends
- Typing speed of 40+ WPM with 95% accuracy
- Positive attitude and problem-solving mindset