Job Description
We are thrilled to announce our upcoming Hiring Event in Charlotte, NC, where we are seeking passionate individuals to join our dynamic Customer Service team. If you are looking for a rewarding career with immediate opportunities, this is your chance to shine.
As a Customer Service Representative, you will serve as the primary point of contact for our valued clients, ensuring their inquiries are resolved with professionalism and care. We offer a collaborative environment, competitive pay, and comprehensive benefits from day one.
Responsibilities
- Handle inbound and outbound customer calls with a focus on customer satisfaction.
- Resolve product and service issues efficiently and accurately.
- Accurately document customer interactions and account details in our CRM system.
- Collaborate with team members to identify trends and improve service protocols.
- Adhere to all company policies and quality assurance standards.
- Assist in training new hires during the onboarding process.
Qualifications
- High school diploma or GED required.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work flexible shifts, including evenings and weekends.
- Strong problem-solving skills and a positive attitude.
- Previous customer service experience is a plus, but not mandatory for our hiring event.