Job Description
We are hosting a premier Hiring Event in Raleigh, NC, seeking dynamic Customer Service Representatives to join our elite client support team. If you are a problem-solver who loves connecting with people, this is the perfect opportunity to accelerate your career with immediate start dates.
What to Expect at the Event:
- Meet directly with our senior leadership and hiring managers.
- Complete your interview and initial assessment on-site.
- Receive same-day job offers for qualified candidates.
- Learn about our industry-leading benefits package and career growth paths.
Don't miss your chance to work with a top-tier company in a supportive, modern environment.
Responsibilities
- Manage high-volume inbound and outbound calls with a focus on customer satisfaction.
- Resolve complex customer inquiries and complaints using empathy and active listening.
- Accurately log customer interactions and data into CRM and ticketing systems.
- Provide product information, process returns, and assist with account troubleshooting.
- Collaborate with cross-functional teams to escalate and resolve escalations.
- Maintain a positive, professional demeanor while adhering to strict service level agreements (SLAs).
- Identify opportunities to upsell or cross-sell products based on customer needs.
Qualifications
- High School Diploma or GED is required.
- Minimum of 1 year of experience in customer service or call center operations.
- Exceptional verbal communication and interpersonal skills.
- Proficient computer skills and typing speed (minimum 35 WPM).
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Must be authorized to work in the United States.