Job Description
We are seeking a dedicated and empathetic Customer Service Representative to join our dynamic team in Tulsa, OK. If you are looking for a stable career with immediate start opportunities and a supportive work environment, this is the perfect role for you.
In this position, you will serve as the first point of contact for our valued clients, handling inquiries with professionalism and patience. We offer a comprehensive benefits package, paid training, and a clear pathway for career advancement.
Why Join Us?
- Competitive pay starting at $15.00/hr.
- Immediate hiring process for qualified candidates.
- Health, dental, and vision insurance available.
- Modern office environment in the heart of Tulsa.
Responsibilities
- Handle a high volume of inbound and outbound customer calls and emails with a focus on customer satisfaction.
- Resolve customer issues and complaints efficiently by identifying the root cause and offering appropriate solutions.
- Accurately document all customer interactions and account details in our CRM database.
- Provide accurate information regarding products, services, and company policies.
- Collaborate with team members and management to improve service processes and resolve complex escalations.
- Maintain a positive and professional demeanor during all interactions.
Qualifications
- Previous experience in customer service, call center, or retail is preferred.
- Strong verbal communication and active listening skills.
- Proficiency in Microsoft Office Suite and computer navigation.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- A high school diploma or GED is required.
- Must be detail-oriented and able to multitask effectively.