Job Description
Are you a problem solver who thrives on helping others?
Join the KC Support Hub team as a Customer Service Representative and become the friendly voice of our brand. We are looking for dedicated individuals who are passionate about delivering exceptional experiences to our clients in the Kansas City metro area.
In this role, you will be the first point of contact for our valued customers, handling inquiries, resolving issues, and ensuring every interaction leaves a lasting positive impression. We offer a dynamic work environment, competitive benefits, and clear pathways for career growth.
Why Join Us?
- Competitive hourly rate ($18.00 - $24.00).
- Comprehensive health, dental, and vision insurance.
- Paid training and professional development opportunities.
- A supportive and collaborative team culture.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve customer complaints and issues efficiently to ensure high satisfaction scores.
- Accurately document all customer interactions and account information in our CRM system.
- Provide product information, process returns, and handle order modifications as needed.
- Collaborate with the technical and sales teams to escalate complex issues and provide feedback.
- Adhere to all company policies and service level agreements (SLAs).
Qualifications
- High school diploma or equivalent; associate's degree preferred.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work in a fast-paced environment while maintaining a calm demeanor.