Job Description
Are you a people person looking for a rewarding career in Houston? Horizon Support Group is seeking a dedicated Call Center Representative to join our growing team. We pride ourselves on delivering exceptional service and offer a collaborative environment where your voice matters.
As a key member of our support team, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved with efficiency and empathy. We offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for career advancement within the company.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer issues and complaints with patience, professionalism, and a solution-oriented mindset.
- Accurately document all customer interactions and account details in our CRM software.
- Identify and escalate complex issues to the appropriate supervisor or technical team.
- Provide product information and guidance to help customers achieve their goals.
- Maintain a high level of product knowledge through ongoing training sessions.
Qualifications
- High school diploma or GED equivalent; additional post-secondary education is a plus.
- Minimum of 1-2 years of experience in a call center or customer service role.
- Excellent verbal communication and active listening skills.
- Proficiency in using computer systems and CRM software (e.g., Salesforce, Zendesk).
- Ability to multitask and manage time effectively in a fast-paced environment.
- Strong problem-solving abilities and a positive attitude.