Job Description
Are you a natural problem solver with a passion for helping others? We are looking for a Customer Service Representative to join our award-winning team in Houston, TX. At Apex Support Solutions, we believe in fostering talent from within. If you are a dedicated individual ready to start a career in customer support, we provide the training and tools you need to succeed—no prior experience required.
As part of our team, you will be the friendly voice and face of our brand, ensuring our customers receive top-tier support. We offer a collaborative work environment, competitive benefits, and clear pathways for career advancement.
Responsibilities
- Handle Inbound & Outbound Calls: Assist customers with inquiries, product information, and order status via phone and email with a friendly, professional tone.
- Resolve Issues: Troubleshoot customer concerns efficiently and escalate complex issues to senior management when necessary to ensure first-call resolution.
- Process Transactions: Accurately process returns, exchanges, and service requests while maintaining strict data integrity.
- Build Rapport: Create positive customer experiences that foster loyalty and trust in the brand.
- Document Interactions: Log all customer interactions and resolutions into our CRM system to track support metrics and history.
- Stay Informed: Continuously update your product knowledge through ongoing training sessions.
Qualifications
- Education: High school diploma or GED equivalent is required.
- Experience: No prior customer service experience is necessary. We provide full paid training for the right candidates.
- Communication: Excellent verbal and written communication skills with a focus on clarity and empathy.
- Computer Skills: Basic computer literacy, including typing speed of 35+ WPM and familiarity with Windows/Mac operating systems.
- Attitude: A positive, patient, and resilient attitude towards high-volume customer interactions.
- Availability: Must be available to work flexible shifts, including weekends and holidays, as required.