Job Description
Join our award-winning customer service team in Philadelphia and make an immediate impact! We're seeking passionate individuals to deliver exceptional experiences to our diverse client base. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment with growth opportunities. Positions available starting immediately!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests accurately
- Document interactions and maintain detailed case records
- Collaborate with technical teams to resolve complex issues
- Meet performance metrics for response time and satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed