Job Description
Join our award-winning team as a Customer Service Representative in Detroit! We're seeking dynamic professionals to deliver exceptional support to our growing client base. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown workspace. Immediate openings available – start your career with us today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining 99% accuracy
- Collaborate with technical teams to troubleshoot complex issues
- Exceed monthly performance targets for resolution time and satisfaction
- Identify upsell opportunities to enhance customer experience
- Participate in weekly training sessions to refine skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years in customer service or call center environment
- Proficient in CRM software (Salesforce/Zendesk experience a plus)
- Exceptional verbal/written communication in English
- Ability to multitask in fast-paced settings
- Strong problem-solving and conflict resolution abilities
- Availability for flexible shifts including weekends