Job Description
Join our award-winning customer service team in Memphis and become the voice of excellence! We're seeking passionate individuals to deliver exceptional experiences for our clients. This is your opportunity to launch a rewarding career with competitive pay, comprehensive benefits, and growth opportunities. No experience? No problem—we provide paid training!
Why Memphis Customer Solutions? We believe in empowering our team members with cutting-edge tools, flexible scheduling, and a supportive culture that celebrates achievements. Our downtown Memphis headquarters offers easy access via public transit and free parking.
Responsibilities
- Handle 80-100 inbound/outbound calls daily with empathy and professionalism
- Resolve customer inquiries regarding billing, products, and services
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Maintain 95% customer satisfaction score through active listening
- Participate in weekly coaching sessions to enhance skills
Qualifications
- High school diploma or equivalent (GED)
- Minimum 1 year customer service or call center experience
- Exceptional verbal communication skills in English
- Proficient with Microsoft Office and CRM platforms
- Ability to type 40+ WPM with 95% accuracy
- Flexible availability including evenings/weekends
- Passion for problem-solving and helping others