Job Description
Join our award-winning customer service team in vibrant New Orleans! We're seeking enthusiastic Call Center Representatives to deliver exceptional support experiences for our Fortune 500 clients. Enjoy a collaborative environment with industry-leading training, flexible scheduling options, and immediate opportunities for career advancement. Our state-of-the-art facility in the Central Business District offers free parking, wellness programs, and monthly team-building events.
What We Offer:
- Comprehensive paid training and certification
- Health, dental, and vision benefits after 30 days401(k) with company match
- Performance-based quarterly bonuses
- Tuition reimbursement program
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics (AHT, CSAT, FCR)
- Collaborate with technical support teams for complex escalations
- Participate in continuous improvement initiatives
- Maintain compliance with federal communication regulations
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong typing skills (40+ WPM)
- Proficiency with Microsoft Office Suite
- Excellent verbal/written communication skills
- Ability to work flexible shifts including weekends
- Pass background check and drug screening
- Basic knowledge of CRM systems (Salesforce experience a plus)