Job Description
Join our award-winning customer service team in Charlotte and start your career immediately! We're seeking passionate individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a supportive work environment with opportunities for advancement.
What We Offer:
- Immediate start date
- Comprehensive training program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Career growth path
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (e.g., call handling time)
- Collaborate with team to improve service quality
- Adhere to company policies and compliance standards
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Strong communication and problem-solving skills
- Ability to work in fast-paced environment
- Basic computer proficiency
- Flexibility with shifts (including evenings/weekends)
- Pass background/drug screening
- Authorized to work in the US