Job Description
Join our award-winning customer service team in Richmond, Virginia! We're seeking motivated individuals for immediate full-time positions with competitive pay and rapid onboarding. Enjoy comprehensive training, flexible scheduling options, and a supportive team environment. This is your opportunity to launch a rewarding career in customer service with immediate start dates and growth potential.
What We Offer:
- Competitive hourly wages + performance bonuses
- Comprehensive paid training
- Health, dental, and vision benefits
- 401(k) with company match
- Tuition reimbursement program
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Excellent verbal communication skills
- Strong problem-solving abilities
- Ability to type 35+ WPM
- Proficiency with basic computer applications
- Flexible availability including evenings/weekends
- Must pass background check and drug screening