Job Description
Join our award-winning customer service team and make an immediate impact! We're hiring dedicated Customer Service Representatives for immediate openings in Omaha, NE and Texas, with flexible work-from-home options. As the frontline of our client experience, you'll resolve inquiries with empathy and efficiency while building lasting customer relationships. Enjoy competitive pay, comprehensive benefits, and a supportive remote work environment. No weekends required!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics for quality and efficiency
- Collaborate with cross-functional teams to resolve complex cases
- Identify opportunities for process improvements
- Maintain detailed knowledge of products/services
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce/Zendesk)
- Type 40+ WPM with strong attention to detail
- Reliable high-speed internet connection
- Ability to work independently in remote setting
- Positive attitude with problem-solving mindset