Job Description
Join our award-winning customer service team in Oakland! We're seeking passionate individuals to deliver exceptional support experiences. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. Paid training provided to ensure your success from day one. Enjoy a supportive environment, competitive benefits, and opportunities for growth. Apply now to start your career in customer service!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Collaborate with team to improve service processes
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities for product enhancements
- Participate in weekly training sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Proficient with Microsoft Office and CRM software
- Strong problem-solving and conflict resolution abilities
- Positive attitude and patience during challenging interactions
- Must pass background check and drug screen