Job Description
Join our award-winning customer experience team as an immediate hire Customer Service Representative! We're seeking passionate professionals to deliver exceptional support to our diverse clientele. Enjoy flexible remote work options or our vibrant San Diego office location with stunning harbor views. This full-time position offers competitive pay, comprehensive benefits, and rapid onboarding. Help us redefine service excellence while advancing your career in a supportive, growth-oriented environment.
Why You'll Love Working With Us:
- Immediate start opportunity - no waiting!
- Hybrid work model (remote + optional San Diego office)
- Industry-leading training and career advancement
- Comprehensive health benefits and 401(k)
- Collaborative culture with quarterly team-building events
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with efficiency
- Document interactions accurately in CRM systems (Salesforce)
- Collaborate with technical teams for complex escalations
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Participate in continuous improvement initiatives
- Maintain deep product knowledge through ongoing training
Qualifications
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM platforms
- Type 40+ WPM with strong attention to detail
- Ability to multitask in fast-paced environments
- High school diploma or equivalent (college preferred)
- Experience with Zendesk or Salesforce a plus
- Authorized to work in the US without sponsorship