Job Description
Are you a people-person looking for a rewarding career in Long Beach, CA? Apex Support Solutions is currently hiring Customer Service Representatives to join our rapidly growing team. We value excellent communication, empathy, and a drive for excellence.
Why Join Us?
- Immediate Start: Don't wait—start making an impact within days.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Growth Opportunities: Clear pathways for career advancement within the company.
- Modern Work Environment: Collaborative culture with ongoing training.
If you are ready to take the next step in your career, apply today!
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a focus on resolution.
- Provide accurate information regarding products, services, and account status.
- Resolve complex customer issues and escalate matters to management when necessary.
- Maintain detailed and accurate records of all customer interactions in our CRM system.
- Collaborate with the sales and technical teams to ensure customer satisfaction.
- Identify opportunities to cross-sell or upsell products to existing clients.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or call center environment preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a patient demeanor.
- Proficient in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work flexible shifts, including evenings and weekends.