Job Description
Join our award-winning customer support team as a Remote Customer Service Representative! We're seeking empathetic professionals to deliver exceptional service to clients across Houston, TX, and North Carolina. Enjoy the flexibility of remote work while making a real impact on customer satisfaction. With immediate start opportunities, this role offers competitive compensation and career growth within our dynamic tech environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions and troubleshoot technical issues using CRM systems
- Collaborate with cross-functional teams to resolve complex customer escalations
- Maintain detailed knowledge of products/services to provide accurate solutions
- Contribute to process improvements to enhance customer experience
Qualifications
- Minimum 2 years customer service experience in remote or hybrid settings
- Proficiency with CRM platforms (Salesforce, Zendesk) and Microsoft Office
- Strong problem-solving abilities and conflict resolution skills
- Excellent written and verbal communication skills
- High-speed internet connection and dedicated home office space