Job Description
Are you a dedicated professional looking for an immediate start in a dynamic environment? Apex Support Solutions is currently seeking a high-performing Customer Service Representative to join our full-time team in Charlotte, North Carolina.
We are looking for individuals who excel at building relationships and solving problems. In this role, you will serve as the voice of our brand, ensuring our clients receive the highest level of support. We offer a competitive hourly wage, comprehensive benefits, and a clear path for career advancement.
Responsibilities
- Manage a high volume of inbound and outbound calls with patience and professionalism.
- Resolve customer inquiries, complaints, and technical issues efficiently.
- Document all customer interactions and account details accurately in our CRM system.
- Identify upsell opportunities and promote company services to meet revenue targets.
- Maintain a positive, empathetic attitude while adhering to company scripts and quality standards.
- Collaborate with team leads to improve service processes and customer satisfaction scores.
Qualifications
- High school diploma or GED required.
- Previous call center or customer service experience is a plus, but we are willing to train the right candidate for immediate availability.
- Excellent verbal communication and active listening skills.
- Proficient in using computers and navigating software applications.
- Must be available to work full-time hours, including weekends and holidays as needed.
- Strong problem-solving abilities and a customer-first mindset.