Job Description
Join our award-winning customer support team in Kansas City! We're seeking passionate individuals to deliver exceptional service experiences for Fortune 500 clients. This temporary position offers competitive pay, flexible scheduling, and rapid onboarding for immediate start. Enjoy a modern downtown workspace with performance-based bonuses and growth opportunities into permanent roles. If you thrive in fast-paced environments and excel at problem-solving, apply today!
Responsibilities
- Handle high-volume inbound/outbound calls, emails, and chat inquiries with professionalism
- Resolve customer issues using CRM tools and knowledge bases
- Document interactions accurately in Salesforce and Zendesk systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in ongoing product training and process improvements
Qualifications
- 6+ months customer service experience in B2B/B2C environments
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital channels
- High school diploma or equivalent (college degree preferred)
- Pass background/drug screening
- Immediate availability for onboarding