Job Description
Are you a people-person looking for an immediate start in your career? Apex Support Solutions is currently hiring dedicated Customer Service Representatives to join our growing team in Seattle, WA and Charlotte, NC.
We are looking for individuals who thrive in a fast-paced environment and possess a genuine desire to help others. Whether you are answering inquiries, resolving issues, or providing product recommendations, you will be the friendly voice our customers rely on.
Why Join Us?
- Immediate Start: Begin contributing from day one.
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Competitive Pay: Earn between $19.00 - $25.00 per hour based on experience.
- Comprehensive Training: We provide all the tools you need to succeed.
Don't miss this opportunity to advance your career in customer service with a company that values your hard work.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer complaints and issues with patience and empathy.
- Assist customers with product information, account management, and troubleshooting.
- Accurately document customer interactions and solutions in the CRM system.
- Collaborate with team members to improve overall service quality.
- Identify and escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred).
- Previous customer service experience is a plus, but not required for the right candidate.
- Strong verbal and written communication skills.
- Ability to multitask and work in a fast-paced environment.
- Proficiency with computers and standard office software.
- Must be available to work flexible hours, including evenings and weekends.