Job Description
Join our award-winning team at Apex Solutions Group as a Customer Service Representative in Indianapolis! We're seeking empathetic professionals to deliver exceptional experiences while supporting our clients' needs. Enjoy a collaborative environment with competitive benefits, career advancement opportunities, and ongoing training. Be part of a company that values your growth and rewards excellence.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and account modifications efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for resolution time and satisfaction scores
- Proactively identify process improvements to enhance customer experience
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in B2B or B2C environments
- Exceptional verbal/written communication skills with active listening abilities
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving skills with attention to detail
- Ability to multitask in fast-paced settings while maintaining composure
- Flexibility to work occasional evenings/weekends as needed