Job Description
Are you a natural problem-solver with a passion for helping others? ConnectSupport Solutions is seeking enthusiastic individuals to join our growing team as Customer Service Representatives in Jacksonville, FL. We are looking for driven candidates who are ready to launch their careers in a supportive, fast-paced environment.
We understand that everyone starts somewhere. That’s why we offer comprehensive paid training for all new hires. You don’t need prior experience—just a positive attitude and a willingness to learn. Join us and turn your communication skills into a rewarding career path.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with empathy and professionalism.
- Resolve customer issues and complaints efficiently to ensure high satisfaction rates.
- Accurately document customer interactions and account information in our CRM system.
- Provide detailed information about products and services to help customers make informed decisions.
- Collaborate with team members and supervisors to escalate complex issues when necessary.
Qualifications
- High school diploma or GED equivalent required.
- Must be at least 18 years of age.
- Strong verbal and written communication skills.
- Basic computer literacy and ability to learn new software quickly.
- Ability to work in a fast-paced environment while maintaining accuracy.