Job Description
Are you a dedicated professional with a passion for connecting with people? Apex Support Solutions is seeking a highly motivated Customer Service Representative to join our growing team in Jacksonville, FL.
In this pivotal role, you will serve as the face of our brand, delivering exceptional support to our valued clients. We pride ourselves on our culture of excellence and are looking for someone who thrives in a fast-paced environment and is committed to customer satisfaction.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00)
- Comprehensive health benefits package
- Professional development opportunities
- Supportive and collaborative team environment
Take the next step in your career by applying today!
Responsibilities
- Handle Inquiries: Respond to customer calls and emails promptly, addressing questions and resolving issues with a professional and empathetic approach.
- Problem Resolution: Troubleshoot customer concerns and provide accurate solutions, escalating complex issues to management when necessary.
- Account Management: Maintain and update customer records in our CRM system to ensure accurate documentation of interactions.
- Order Processing: Accurately process orders, returns, and exchanges while verifying customer information and payment details.
- Policy Adherence: Educate customers on company policies, products, and services to ensure compliance and satisfaction.
- Feedback Collection: Gather customer feedback and communicate insights to the product and support teams to drive continuous improvement.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree preferred.
- Experience: Minimum of 1-2 years of experience in customer service or call center operations.
- Communication: Excellent verbal and written communication skills with a strong command of the English language.
- Technical Skills: Proficiency in Microsoft Office Suite and experience with CRM software (e.g., Salesforce, Zendesk) is a plus.
- Typing: Fast and accurate typing speed (minimum 40 WPM).
- Soft Skills: Strong problem-solving abilities, patience, and a customer-first mindset.