Job Description
Join KC Connect Solutions at our exclusive Kansas City hiring event! We're seeking passionate Customer Service Representatives to join our award-winning team in the heart of downtown. Enjoy a modern workplace with competitive pay, comprehensive benefits, and opportunities for growth. No experience required—full training provided!
Why Work With Us?
• Flexible schedules
• Health, dental & vision insurance
• Paid time off & retirement plans
• Career advancement programs
• Free downtown parking
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and account-related inquiries
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, customer satisfaction)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development
- Uphold company policies and compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Comfortable with flexible shift schedules (including weekends)
- Basic computer proficiency (typing 25+ WPM)
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown KC location
- Passion for helping customers succeed