Job Description
Join Memphis Customer Solutions as a Full-Time Customer Service Representative and kickstart your career with comprehensive paid training! We're seeking passionate individuals to deliver exceptional support to our local community. Enjoy competitive pay, benefits, and growth opportunities in Memphis's thriving service sector. No prior experience required – we provide all the tools for success!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service workflows
- Meet performance metrics for response time and resolution
- Participate in ongoing training to enhance product knowledge
- Represent our brand with professionalism and positivity
Qualifications
- High school diploma or equivalent (college preferred)
- Strong verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- Proven problem-solving and conflict resolution abilities
- Reliable transportation to our Memphis training facility
- Basic computer proficiency with Windows/Mac OS
- Previous customer service experience a plus
- Must pass background check and drug screening