Job Description
Are you a people-person looking to make a real impact? Apex Support Solutions is seeking a dedicated Customer Service Representative to join our dynamic team in Minneapolis, MN.
We are looking for individuals who excel at problem-solving, possess a patient demeanor, and are eager to deliver top-tier support to our valued clients. In this role, you will be the face of our company, ensuring our customers receive the assistance they need, when they need it.
Why Join Us?
- Competitive salary with performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Flexible work schedule options.
- Opportunities for career advancement within the company.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve customer issues and complaints with empathy and efficiency.
- Accurately document all interactions and transactions in our CRM database.
- Process returns, exchanges, and refunds according to company policy.
- Identify and escalate complex issues to the appropriate department or manager.
- Build long-term relationships with customers to ensure loyalty and retention.
Qualifications
- High school diploma or equivalent; associate’s degree preferred.
- Minimum of 1 year of experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency with computer systems and CRM software (e.g., Salesforce, Zendesk).
- Ability to work in a fast-paced, high-volume environment.