Job Description
Join Elite Customer Solutions as a Night Shift Customer Service Representative and become the voice of excellence for our clients! This immediate-start opportunity offers competitive pay, comprehensive benefits, and a dynamic team environment. Work flexible night hours while delivering exceptional customer experiences through multiple channels. Perfect for detail-oriented professionals seeking growth in a supportive corporate culture.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95% resolution rate
- Process transactions, troubleshoot technical issues, and escalate complex cases
- Document interactions in CRM systems with 100% accuracy and timeliness
- Meet/exceed KPIs including AHT, CSAT, and conversion targets
- Collaborate with cross-functional teams to improve service quality
- Maintain product knowledge through continuous training modules
- Support after-hours emergency response protocols
Qualifications
- 1+ years customer service experience in high-volume environment
- Exceptional communication skills with neutral accent proficiency
- Technical aptitude for troubleshooting software/hardware issues
- Ability to work independently with minimal supervision
- Flexibility to work rotating weekend shifts as needed
- Proficient in CRM tools (Salesforce preferred)
- High school diploma or equivalent; college degree preferred
- Pass background check and drug screening