Job Description
Join our elite customer service team and become the voice of innovation! Global Support Solutions is seeking passionate individuals to deliver exceptional support during our critical night shift hours. This is your opportunity to work in a dynamic environment while serving Fortune 500 clients from our San Jose headquarters. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities. Our upcoming hiring event offers on-the-spot interviews and same-day conditional offers for qualified candidates!
Responsibilities
- Provide 24/7 phone and digital support for enterprise clients across multiple industries
- Resolve complex customer issues with empathy and technical proficiency
- Document interactions accurately in CRM systems while maintaining quality standards
- Collaborate with cross-functional teams to escalate unresolved issues
- Continuously update product knowledge through ongoing training modules
- Meet/exceed performance metrics including CSAT and resolution rates
Qualifications
- Minimum 1 year experience in high-volume customer service or call center environment
- Exceptional verbal/written communication skills with neutral accent
- Proficiency with CRM platforms (Salesforce/Zendesk) and MS Office Suite
- Ability to thrive in night shift schedule (11 PM - 7 AM)
- Problem-solving mindset with strong attention to detail
- High school diploma or equivalent; college degree preferred
- Basic technical troubleshooting abilities for software/hardware issues