Job Description
Join our award-winning customer service team and become the voice of excellence for top-tier clients! Global Solutions Inc. is seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support during peak hours. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. Hiring Event: October 15th, 2023 – 10 AM to 4 PM at our San Diego headquarters. Walk-ins welcome!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, product concerns, and technical escalations with efficiency
- Document interactions accurately in CRM systems while maintaining compliance standards
- Collaborate with technical teams to resolve complex customer problems
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Contribute to process improvement initiatives for enhanced service delivery
Qualifications
- 1+ years of customer service experience in a high-volume environment
- Exceptional communication skills with clear, articulate phone presence
- Proficiency in CRM software (Salesforce preferred) and Microsoft Office Suite
- Ability to multitask and prioritize during peak demand periods
- Strong problem-solving skills with a customer-centric approach
- Availability to work flexible night shifts (10 PM - 6 AM)
- High school diploma or equivalent; college degree a plus