Job Description
Join our award-winning team as a Customer Service Representative in Oklahoma City! We're offering immediate hire with comprehensive paid training to launch your career in customer excellence. Enjoy competitive pay, flexible scheduling, and opportunities for advancement. Apply today and become part of our mission to deliver exceptional service!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with empathy and professionalism
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless customer experiences
- Meet/exceed performance metrics for resolution times and satisfaction
- Identify opportunities to improve customer service processes
- Adhere to company policies and compliance regulations
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or call center experience
- Strong communication and active listening skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable internet connection for remote work (if applicable)