Job Description
Are you ready to launch a rewarding career in customer service? Apex Support Solutions is looking for motivated individuals to join our elite team as Night Shift Customer Service Representatives. We pride ourselves on delivering exceptional support to our clients and are currently seeking passionate people to represent us during the evening hours.
We provide comprehensive paid training to ensure you have the skills and confidence needed to succeed. If you are looking for a stable job with growth opportunities and a competitive salary, this is the place for you.
Why Join Us?
- Competitive Pay: $18 - $22 per hour based on experience.
- Benefits Package: Health, dental, and vision insurance available after 90 days.
- Paid Training: No prior experience required; we teach you everything you need to know.
- Shift Flexibility: Supportive team culture focused on work-life balance.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer issues and complaints with empathy and professionalism.
- Utilize CRM software to document customer interactions and update account information accurately.
- Assist customers with product troubleshooting, billing questions, and account management.
- Collaborate with the support team to identify trends and improve service processes.
- Meet and exceed daily performance metrics regarding call quality and resolution time.
- Maintain a professional demeanor and adhere to company policies during all shifts.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is a plus, but not mandatory (we provide training).
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work a rotating night shift schedule, including weekends and holidays.
- Strong problem-solving skills and a customer-first mindset.
- Must be reliable, punctual, and able to work independently.