Job Description
Join our award-winning customer support team and become the voice of our brand! ConnectCare Solutions is seeking passionate Part-Time Customer Service Representatives to deliver exceptional experiences to our growing client base in Washington and Florida. Enjoy flexible scheduling, comprehensive training, and a supportive team environment where your contributions make a real difference. Perfect for students, career changers, or those seeking work-life balance. Apply today and start your journey with us!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service-related issues on first contact
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to troubleshoot complex customer concerns
- Meet/exceed performance metrics including CSAT and resolution targets
- Proactively identify upsell opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience in high-volume environment
- Exceptional communication skills with clear, professional articulation
- Strong problem-solving abilities and conflict resolution expertise
- Proficiency with CRM software and MS Office Suite
- Ability to work flexible shifts including evenings and weekends
- Spanish fluency highly desirable for Florida positions