Job Description
Launch your career in customer service with ConnectCare Solutions! We're seeking enthusiastic individuals for our Atlanta-based team with no experience required and comprehensive paid training. As a Customer Service Representative, you'll be the first point of contact for our clients, delivering exceptional support while growing your professional skills in a dynamic environment.
Our 4-week paid training program covers industry-specific knowledge, communication techniques, and problem-solving strategies. Join a company that invests in your growth and offers clear advancement paths to team lead and supervisor roles.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently using CRM tools and knowledge base
- Document interactions accurately in customer management systems
- Collaborate with team members to resolve complex escalations
- Meet performance metrics for call volume and resolution time
- Provide feedback to improve customer experience processes
- Participate in ongoing training and skill development sessions
Qualifications
- High school diploma or equivalent (no college experience required)
- Exceptional communication and active listening skills
- Strong problem-solving abilities and patience
- Reliable internet connection for remote/hybrid work options
- Ability to work flexible shifts including weekends
- Basic computer literacy and willingness to learn new software
- Positive attitude and passion for helping others
- Must pass background check and drug screening