Job Description
Join our exclusive hiring event for Customer Service Representatives in Philadelphia! No prior experience required – we're seeking passionate individuals ready to build rewarding careers in customer support. This full-time position offers comprehensive training, competitive benefits, and growth opportunities within a dynamic team environment.
As a leader in customer experience, Global Support Solutions Inc. empowers employees with industry-leading tools and ongoing development programs. Our Philadelphia-based team serves Fortune 500 clients, providing daily opportunities to make meaningful impacts while building transferable skills.
Responsibilities
- Delocate exceptional customer support via phone, email, and chat channels
- Resolve inquiries efficiently using CRM systems and knowledge bases
- Document interactions accurately in compliance with company protocols
- Collaborate with cross-functional teams to address complex issues
- Contribute to process improvement initiatives
- Maintain performance metrics including CSAT and resolution times
- Participate in continuous training sessions
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication and active listening skills
- Proficient in typing (35+ WPM)
- Ability to navigate multiple digital systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Reliable internet connection for remote work components
- Flexibility to work evenings/weekends based on business needs
- Valid government-issued ID for background verification