Job Description
Join our award-winning Las Vegas team as a Customer Service Representative! We're seeking motivated individuals with no prior experience to deliver exceptional support through phone, chat, and email channels. Enjoy comprehensive training, competitive benefits, and a vibrant workplace culture in the heart of the Entertainment Capital.
Why Work With Us?
- Industry-leading onboarding program
- Health, dental, and vision insurance
- 401(k) with company match
- Employee wellness program
- Clear career advancement path
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet daily performance metrics for call volume and resolution time
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary - we train all new hires
- Strong communication and active listening skills
- Ability to type 25+ WPM with accuracy
- Proficient with basic computer applications
- Resilience under pressure and problem-solving mindset
- Flexibility to work evenings/weekends as needed
- Positive attitude and commitment to customer satisfaction