Job Description
Join our award-winning customer service team in Milwaukee! We're seeking enthusiastic individuals to deliver exceptional support experiences. No prior experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive team environment. Perfect for recent graduates or career changers looking to launch in customer service.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Continuously improve product knowledge through training modules
- Participate in ongoing coaching and feedback sessions
Qualifications
- No experience required – we train you!
- High school diploma or equivalent
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Ability to navigate multiple systems simultaneously
- Patience and resilience in high-pressure situations
- Basic computer proficiency (typing 35+ WPM)
- Positive attitude with customer-first mindset