Job Description
Start your customer service career with no experience required! ConnectCare Solutions is seeking motivated Customer Service Representatives for fully remote positions based in Milwaukee, WI. Enjoy competitive pay, comprehensive training, and the flexibility of working from home while making a real impact.
Why Join Us?
- Industry-leading starting pay with performance-based bonuses
- Full benefits package (health, dental, vision)
- 100% remote work opportunity
- Career advancement pathways to team leadership
- Modern home office equipment provided
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development
- Maintain detailed knowledge of company products/services
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary – we train!
- Strong verbal/written communication skills
- Proficient with basic computer applications
- Reliable high-speed internet connection
- Quiet, dedicated home workspace
- Ability to multitask in fast-paced environment
- Customer-first mindset with problem-solving aptitude