Job Description
Launch your customer service career with Customer First Solutions! We're seeking enthusiastic individuals in Fresno, CA to join our team as Customer Service Representatives. No prior experience needed – we provide comprehensive paid training to set you up for success!
Enjoy competitive pay, benefits, and growth opportunities while making a real impact. Our supportive team environment and structured training program ensure you'll thrive from day one. If you're a people person with strong communication skills, this is your chance to build a rewarding career.
What We Offer:
- Full-time position with competitive hourly pay ($16-$20)
- 4-week paid training program
- Health, dental, and vision benefits
- 401(k) with company match
- Clear career advancement path
Responsibilities
- Handle customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues
- Process orders and transactions accurately
- Update customer records in CRM systems
- Collaborate with team members on complex cases
- Meet performance metrics for resolution time and quality
- Identify and escalate recurring customer concerns
Qualifications
- No experience required – we train you!
- High school diploma or equivalent
- Strong verbal and written communication skills
- Proficient with basic computer applications
- Ability to multitask in a fast-paced environment
- Patience and empathy when handling customer concerns
- Reliable attendance and punctuality
- Positive attitude and willingness to learn