Job Description
Join our award-winning customer service team in Long Beach, CA! We're seeking enthusiastic individuals with no prior experience to launch their careers in customer support. Enjoy comprehensive paid training, competitive benefits, and a supportive work environment. Perfect for recent graduates or career changers looking to develop valuable skills in communication and problem-solving.
Why Join Us?
- Full paid training program (4 weeks)
- Health insurance after 90 days
- 401(k) with company match
- Clear career advancement path
- Modern downtown office with ocean views
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat
- Resolve billing issues and service complaints
- Process orders and update customer accounts
- Document interactions in CRM system
- Collaborate with technical teams for complex issues
- Maintain customer satisfaction metrics
- Participate in ongoing training sessions
Qualifications
- No prior experience required
- High school diploma or equivalent
- Strong verbal communication skills
- Basic computer proficiency
- Ability to multitask in fast-paced environment
- Patience and empathy for customer needs
- Reliable internet connection for remote options
- Positive attitude and willingness to learn