Job Description
Are you a motivated individual looking to kickstart your career in the dynamic world of customer support? Apex Support Solutions is currently seeking enthusiastic Customer Service Representatives to join our growing team in Orlando, FL.
We offer paid training and a supportive environment where no prior experience is necessary—just your drive to succeed and a positive attitude.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Comprehensive Training: We invest in our team with full paid training programs.
- Career Growth: Clear pathways for advancement within the company.
- Flexible Environment: Supportive culture focused on employee well-being.
Apply today and take the first step towards a rewarding career!
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues efficiently while maintaining a high level of customer satisfaction.
- Process orders, returns, and account information accurately using our CRM software.
- Build rapport with customers and identify their needs to provide appropriate solutions.
- Document all customer interactions and transactions in the company database.
- Collaborate with team members and supervisors to improve service processes.
Qualifications
- High school diploma or GED is required.
- Strong verbal and written communication skills.
- Ability to type at least 35 WPM.
- Basic computer proficiency and familiarity with internet navigation.
- A positive attitude and a willingness to learn new systems.
- Reliable internet connection and a quiet workspace (if remote).
- Ability to work a flexible schedule, including evenings and weekends.