Job Description
Join our award-winning customer experience team at Oakland Connect Solutions! We're seeking passionate Customer Service Representatives to deliver exceptional support to our diverse clientele in the Bay Area. Enjoy a collaborative work environment, comprehensive benefits, and opportunities for career growth within our dynamic organization.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve product/service issues using CRM tools and knowledge bases
- Document interactions accurately in our customer management system
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and resolution targets
- Proactively identify process improvement opportunities
Qualifications
- 1+ years of customer service experience in a fast-paced environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving and conflict resolution abilities
- Ability to multitask while maintaining attention to detail
- High school diploma or equivalent (college degree preferred)
- Availability for flexible shifts including weekends