Job Description
Join a Growing Team in Oakland, CA
Apex Support Solutions is seeking a dedicated Local Customer Service Representative to become the voice of our brand. We are looking for individuals who are passionate about helping others and are ready to start a rewarding career with comprehensive paid training.
In this part-time role, you will interact with clients daily, providing top-tier support and ensuring their needs are met efficiently. We offer a modern work environment, competitive pay, and a clear path for career advancement.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone and email.
- Resolve customer complaints and issues with patience, empathy, and professionalism.
- Process orders, returns, and exchanges accurately using our CRM software.
- Document all customer interactions and maintain up-to-date records.
- Collaborate with team leads to identify trends and improve service quality.
- Assist in training new hires and sharing best practices.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is preferred but not mandatory.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Basic computer literacy and typing speed of 40+ WPM.
- Ability to work flexible hours, including weekends and evenings.