Job Description
Launch your customer service career with ConnectCare Solutions! We're seeking motivated individuals in Orlando, FL for our paid training program. No experience required – we'll teach you everything you need to succeed. Enjoy weekly pay, comprehensive benefits, and a clear path to advancement in a supportive environment.
Why Join Us?
- Full paid training program (4 weeks)
- Weekly direct deposit pay
- Health/dental/vision insurance after 90 days
- 401(k) with company match
- Paid time off and holidays
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with team to improve service quality
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Ability to type 35+ WPM
- Comfortable with multi-tasking in fast-paced settings
- Basic computer proficiency (MS Office, CRM tools)
- Positive attitude and customer-first mindset
- Must pass background check and drug screen