Job Description
Join Detroit's premier customer service team with comprehensive paid training! We're seeking passionate individuals to deliver exceptional support experiences. Our 3-week paid training program ensures you're fully equipped with industry-leading tools and techniques. Enjoy a collaborative environment with career advancement opportunities into team leadership and specialized support roles. Benefits include health insurance, paid time off, and quarterly performance bonuses.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and service-related issues efficiently
- Maintain detailed documentation in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members on complex customer cases
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent
- Strong verbal communication skills
- Ability to navigate multiple software systems
- Previous customer service experience preferred but not required
- Availability to work flexible shifts (evenings/weekends)
- Problem-solving aptitude and patience
- Passion for helping others succeed