Job Description
Are you a dedicated professional looking for a rewarding career path? Apex Customer Solutions is currently seeking a motivated Customer Service Representative for our full-time team in Charlotte, NC.
We are proud to offer a comprehensive, paid training program designed to equip you with the skills and knowledge necessary to excel. Join a team that values growth, integrity, and exceptional service.
Key Benefits:
- Comprehensive Paid Training Program
- Full-Time Schedule with Competitive Pay
- Career Advancement Opportunities
- Modern and Supportive Work Environment
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries with professionalism and empathy.
- Resolve customer issues and complaints efficiently to ensure high satisfaction scores.
- Provide accurate product information and technical support to clients.
- Document all interactions and account details accurately in the CRM system.
- Identify opportunities for up-selling and cross-selling products and services.
- Collaborate with team leads and internal departments to resolve complex problems.
- Adhere to all company policies, procedures, and service standards.
Qualifications
- High School Diploma or GED equivalent is required.
- Previous customer service experience is preferred but not mandatory for our paid training program.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a detail-oriented mindset.
- Reliable internet connection and a quiet workspace (or ability to commute to Charlotte).
- Ability to work a full-time schedule, including weekends and holidays as needed.